Cancellation Policy

Cancellation Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of revocation, you must notify us (NaraFood, Am Bergfeld 5, 86495 Eurasburg, Germany, phone: +49 (0) 82089589405; info@narafood.de) by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract (NaraFood, Am Bergfeld 5, 86495 Eurasburg, Germany). The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Additional Information

The right of revocation does not exist for contracts for the delivery of goods which are not suitable for a return due to their nature or can spoil quickly (§ 312g para. 2 BGB-RegE.). This is especially true of perishable foods.

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Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To NaraFood, Am Bergfeld 5, 86495 Eurasburg, Germany or by email to info@narafood.de

- Order number, order number, invoice number or customer number

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- name of the consumer (s)

- address of the consumer (s)

- Email of the consumer (s)

- Problem Description

- Signature of the consumer (s) (only when notified on paper)

- date

(*) Please delete as appropriate.

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